Usage Time Calculation

Departure and return within Bangkok city area:

The usage time is calculated from the agreed pick-up time until the drop-off time.

Driver traveling empty from Bangkok city to suburban or outer provinces to pick up guests:

The usage time starts from when the driver departs from Bangkok city.

Trip ends outside Bangkok city:

The end time will be calculated based on when the driver returns to Bangkok city.

Empty driving time between Bangkok and suburban/outer provinces:

Calculated according to real-time Google Maps navigation duration.

Language & Communication

Drivers speak Thai and only basic English words.

All trip details will be communicated to the driver in advance by VACIO customer service.

If language difficulties occur during the trip, guests may directly contact VACIO customer service for assistance.

Route Arrangement

The charter service provides vehicle and driver only.

Trip planning and route feasibility assessment are not included.

Guests must plan their own itinerary and visit sequence.

Please submit the planned route to VACIO customer service at least 3 days before departure for translation and driver coordination.

Route Check Service (Optional Add-on)

Assists in checking whether attractions are along the route and whether the itinerary is feasible.

Feedback will be provided within 3–5 working days after order confirmation.

Suggestions will be delivered via Email or Whatsapp.

For Guests Without an Itinerary

We recommend booking VACIO Customized Private Mini Group Tours, where professional planners will design the itinerary based on:

Group size

Age range

Interests

This service includes itinerary planning, hotel arrangements, attraction tickets, and professional guides.

Itinerary Change Policy

For confirmed itineraries, any changes must be requested at least 2 working days before departure.

Last-minute route changes or additional stops require customer service approval and may incur a THB 100–500 change fee, payable to the driver after the trip.

Reducing or removing planned attractions is free of charge.

Important Notes

Please select a suitable vehicle based on the actual number of passengers.

If the number of passengers exceeds vehicle capacity on the travel day:

The operator reserves the right to request an additional vehicle.

If no vehicle can be arranged, the driver may refuse service with no refund.

Luggage Policy

Standard luggage: 24-inch suitcase = 1 piece

Luggage larger than 24 inches will be counted as 2 pieces

Walking sticks, strollers, and sports equipment each count as 1 piece

Each wheelchair occupies one seat space

Additional Reminders

Please ensure your contact number is reachable on the travel day.

Charter service provides transportation only; attraction visiting time is controlled by the guest.

To complete all planned stops, guests should manage time at each location carefully.

Traffic conditions in Thailand are unpredictable (traffic jams, road closures, construction, flooding, weather, etc.).

Please allow sufficient travel time, especially if catching flights or scheduled activities.

The vehicle provider is not responsible for delays caused by traffic; however, VACIO will assist with adjustments when possible.

Booking & Contact Information

Same-day charter: Booking must be completed at least 10 hours before pick-up time.

Bookings within 24 hours: Please call VACIO immediately after placing the order.

Standby Itinerary Submission

(At least 3 working days before departure)

Please submit the following information via Email or Line:

Email: cs@vacio.cc

Official Line: @vacio

Required Information:

Order number

Pick-up location (hotel English name / English address / Google Maps location)

Contact phone number

Daily detailed itinerary (attraction names in English or Thai)